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Cool Down Fire Up !

Refund, Warranty, Exchange, Privacy Policy, T&Cs

Shipping: 

•Orders placed via the Arctic Heat USA coolingvests.com online store typically ship within 7 days, unless marked out of stock.
•Orders are normally shipped using USPS Priority service. Delivery times - off peak -  from mid August through to May are normally 7-10 days from postage. Delivery times - peak - May - August 15th are 2-3 days.
•Please refer to the available shipping options when placing your order.
•We take no responsibility for any damage that might occur during transit.
•International orders are shipped via International Post..

International Shipping:

•International Customers will be responsible for any/all Customs Fees, Duty, VAT and taxes imposed by their Government on incoming International Shipments.
•International shipping delivery times can occasionally vary based on the handling time of the Customs Officials in the Buyers Country.

Cancellations, Returns, and Warranty Terms and Conditions:
Arctic Heat USA will accept and replace or credit, refunds for any products purchased from the online store under the following conditions:

Cancellations: (up to 24 hours)
•Orders from the coolingvests.com website can be cancelled with full refund or reimbursement credited to the account responsible for payment if the product has not left our distribution center.


Returns: (up to 14 days)
• Arctic Heat USA will accept returns from the coolingvests.com website for up
to 14 days from the date of purchase if the products are; unused, unaltered, and are shipped back in the same state or form as they were delivered.
Items that have been activated ie put in water will not be refunded unless defective.
•For health reasons we cannot accept merchandise that has been worn.
•A refund for the amount of the purchase less 25% for shipping/restocking fees will be credited to the account responsible for payment.
•Proof of purchase will need to be established by providing the order number.
•Please email us before returning your product. All orders need a return authorization number.


Exchange for a different size: (up to 7 days)
•Arctic Heat USA will accept cooling vest returns from the website for up to 7 days from the date of purchase, to allow customers to exchange for a different size.
•Returns are not available on any special orders or custom orders.
•A maximum exchange of 2 cooling vests per order will be allowed.
•To arrange an exchange please email us to ensure the required size is available.
•The original cooling vest must be returned in the identical condition that it was received in, it must not have been used, worn or activated in water.
•The customer must also include a prepaid and addressed postal bag, a copy of the original invoice and a note advising of the change in size required. Once the original order is returned, the new item will sent back to the customer in the prepaid postal bag provided.

Product Warranty: (up to 60 days)
•Upon inspection by Arctic Heat USA , any product that bears a manufacturer defect (within 60 days of purchase) which alters the use of the product or its
efficiency may be exchanged for an identical item.
•Warranty does not cover misuse or incorrect use of our products.
•No warranty provided on the plastic bag used to ship the cooling vest.
• If the item is no longer in stock or available, Arctic Heat USA will exchange the item for a gift certificate equal to the value of purchase.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via email.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Shipping Returns


If you have an authorized return then you may return your product, you should mail your product to: ARCTIC HEAT USA, PO BOX 7 HILLSDALE New Jersey US 07642

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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